Customer-care | Malaysia | StailLia
StailLia is a leading Online Clothing Shop at Jaket murah Malaysia. We provide an unparalleled selection of the very best quality products, an easy and comfortable shopping experience, expedited shipping offers, and exceptional customer service. Check out our collection of new arrivals, best-sellers, and clearance items today.
Have any questions or concerns?
We’re always ready to help!
Call/Whatsapp us at
or send us an email to:
RETURNS
.7 Days Return
Guarantee
FAQ
Do you provide International delivery?
1. Gdex Express - Available cross major cities and towns of Penisular/East Malaysia. Expected delivery period taken 2-3 working days (Depened on Location).
2. Poslaju - Available cross major cities and towns of Penisular/East Malaysia. Expected delivery period taken 2-3 working days (Depened on Location). Free Postage for Purchase above RM100 (For Penisular Malaysia).
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How do I return an item?
STEP 1: Email us for application- Return Application Format
Email to support@staillia.com.my within 7 day from the day of "Prove of delivery" and provide the information as below to apply for exchange/refund of products:
1）Your Order number / registered email :
2）Product Model :
3) Reason (Defect/ Wrong item/ Others)? :
4) Action Exchange/ Refund? :
5) Exchange via (Courier/ COD) ? :
6 To be Attachment: - Picture of Defect Area (For defect
item only) - Picture of invoice received (For wrong send
item only)
*Please ensure all information above has been provided. Missing information might render the application as invalid.
STEP 2 : How to return item?
Upon application approved. Please send back the item together with the invoice slip.
STEP 3 : Refund cannot be converted into cash, and having 3 month expiry.
Stailia..com.my reserve the right to amend any terms and conditions without prior notice.
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What is your returns policy?
For you to feel at peace to shop online under the roof of Staillia.com.my, we provide "5 days Satisfactory Guarantee" of all products you've purchased regardless of dissatisfaction or defected item. With that you can shop online confidently on our promise.
The above is subject to the following conditions:
1. Application via email must be within 7 days from the day receipt the parcel by the purchaser.
2. All item(s) must be returned in their original condition with all tags attached. Product(s) and it's accessories and free gift(s) must be returned completely.
3. Items under "Super Deal", "free Gifts" " or other special promotions" is not allow for exchange/refund.
4. Exchange/ refund is only applicable for purchase/shipment within Malaysia. The policy is not applicable to international transaction.
6. Customer is only allowed to exchange for same product only.
7. Exchange of product is subject to availability, if the item is not available purchaser may request for refund.
8. In the case of missing item/defect/wrong item,StailLia reserves to right from time to time proceed with refund without prior notice.
** StailLia.com.my is selling every item at very tiny margin with the source directly from manufacturer, thus there are some situation which we do not clarify as defect.
How can I contact your couriers?
Tracking your delivery
1. We have delivered your order and you could find your consignment number in "" after log in.
2. Insert the tracking number to track your package.
- For Postlaju : http://www.pos.com.my/pos/appl/service/sub_e_parcel.asp.
* You may also call Courier Customer Service for more information at
- For Poslaju : 1-300-300-300